Manager, Customer & Market Insights, Asia

HK · Hong Kong · Hybrid in China · Full-time · Senior

Asia time zone required

NewHybrid in ChinaSeniorOpen to China

Salary not stated

AI summary

About the company

Manulife是国际领先金融服务提供商，业务覆盖亚太等地区，致力于为客户提供便捷决策与优质生活，为平等机会雇主。

Role overview

该岗位为Manulife旗下岗位，全职形式，驻香港混合办公，负责亚太区客户与市场洞察相关工作，包括区域研究项目交付、研究供应商管理、月度tNPS报告协调，需与各区域团队协作，为业务提供数据驱动的洞察与建议。

Responsibilities

负责亚太区域研究项目交付，明确业务需求并转化为研究目标
管理研究供应商，评估资质并推荐合作方
协调月度亚太tNPS报告周期，分析趋势并形成领导级解读
与各部门协作处理合同、发票及数据合规事宜

Requirements

至少5年客户/市场研究、客户洞察或NPS相关经验
营销、商科等相关专业学位或同等专业经验
具备独立交付研究项目及提供可行建议的能力
精通定性与定量研究方法及相关工具
具备优秀的数据分析能力，掌握Excel、PowerPoint等工具
出色的英语书面/口头能力及利益相关者管理能力
具备亚太多市场研究经验及矩阵组织工作经验
有保险、金融服务等客户导向行业经验

Nice to have

具备客户社区、概念测试、客户旅程研究经验
拥有Medallia、Qualtrics等研究工具使用经验
具备内部洞察团队或研究机构工作经验

Pay & benefits

支持员工职业发展与学习成长
提供灵活工作环境，重视员工福祉与包容性
作为全球团队成员，参与塑造业务未来
平等机会，无歧视性招聘政策

Hiring process & how to apply

申请需提交相关工作经历及专业资质材料
招聘流程含多轮面试评估
需配合合理的求职调整申请（如需）

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Excerpt

We are looking for a hands-on Customer & Market Insights Manager to manage research projects and coordinate monthly transactional Net Promoter Score (tNPS) reporting across Asia. Position Responsibilities: 1. Regional Research Delivery Partner with regional functions and local markets to clarify…

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