Maersk
Process Expert
CN · Chengdu · China, Sichuan, Chengdu, 610041 · On-site in China · Full-time · Senior
Salary not stated
AI summary
About the company
马士基是全球知名的物流与航运企业，致力于打造多元包容的职场环境，为员工提供平等的就业机会。
Role overview
该岗位属于马士基客户体验与行政支持板块，为已入职的马士基客户提供服务，涵盖客户渠道管理、案例管理、客户关系维护、合同与纠纷处理等工作，需在既定流程内独立完成有限范围的任务，接受一定监督，入职时仅需具备有限的岗位与业务知识。
Responsibilities
- 负责客户渠道管理工作
- 处理客户相关案例管理事务
- 开展客户入职与关系维护
- 管理合同及纠纷相关工作
- 完成其他相关客户服务任务
Requirements
- 入职时具备有限的岗位与业务知识
- 通过岗位培训与实操积累相关技能
- 在既定流程内运用独立判断解决问题
- 可将非常规问题上报给上级或资深同事
Hiring process & how to apply
- 申请过程可获得特殊协助或调整支持
- 需通过指定邮箱联系获取相关帮助
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Excerpt
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and…
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