Sword
Patient Success Manager
PT · Remote - Portugal · Remote · Freelance
要求时区 UTC+3（与北京时间可重叠约 4 小时，可协调）
Salary not stated
AI summary
About the company
Sword是2020年成立的前沿AI医疗实验室与应用AI平台，开发AI Care医疗方案，覆盖多健康领域，获超5亿美元融资，服务超70万会员、1000+企业客户。
Role overview
本岗位为Sword的远程患者成功经理，负责对接选择数字物理治疗的患者，引导其完成注册到首次治疗的全流程，解答疑问并协调相关方，需具备2年以上目标导向的电话工作经验，要求母语级葡萄牙语，薪酬含基础薪资、绩效奖金及股权。
Responsibilities
- 负责签约患者的治疗启动支持
- 用易懂语言讲解产品并解答患者疑问
- 通过多渠道跟进患者需求
- 必要时协调医生机构与保险公司
- 维护CRM中患者状态的准确性
Requirements
- 母语级葡萄牙语
- 2年以上目标导向的电话类工作经验
- 有达成个人目标的业绩记录
- 具备同理心与耐心
- 有CRM工具使用经验（如HubSpot、Salesforce）
- 适应日常使用新工具
Pay & benefits
- 总薪酬17150-26950欧元/年
- 含基础薪资、绩效奖金及股权
- 可享特定国家福利
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Excerpt
At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a…
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