HP
高级日语技术支持工程师
CN · Dalian · Dalian, Liaoning, China · Hybrid in China · Full-time · Senior
UTC+8时区，实行双休轮班制，分早班08:00-17:00、晚班11:00-20:00，周末加班安排调休
Salary not stated
AI summary
About the company
惠普（HP）是全球科技企业，主营PC等产品，提供平等就业机会。
Role overview
该岗位为惠普在大连的全职岗位，属于技术支持类，需为PC产品复杂技术问题提供深度支持，主导故障定位与根因分析，跨团队协作解决技术挑战，可满足条件申请每周2天居家办公，实行双休轮班制。
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Excerpt
高级日语技术支持工程师 Description - 工作职责 1. 为PC产品相关的复杂技术问题提供深度技术支持，包括硬件、操作系统、驱动程序、固件（Firmware）及应用软件等多个技术领域。 2. 负责复杂客户案例和升级案例（Escalation）的技术分析与解决，针对系统稳定性、兼容性、性能及可靠性问题提供解决方案。 3. 主导高复杂度技术问题的故障定位与根因分析（Root Cause Analysis），推动问题从临时修复到长期解决方案的落地。 4. 与产品、研发、测试及合作伙伴团队紧密协作，解决跨硬件、软件及系统架构层面的复杂技术挑战。 5.…
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