Technical Support Engineer
MT · REMOTE - Asia · Remote · Full-time
Night shifts required
Salary not stated
AI summary
About the company
Playson是2012年成立的领先在线游戏供应商，在iGaming行业获得全球认可，提供基于最新技术和市场分析的完整游戏解决方案。
Role overview
该岗位属于Playson的集成部门，为合作方的集成提供全流程客户技术支持，需上夜班，采用全职远程工作模式，面向亚洲地区候选人，主要负责问题分析解决、集成协议测试、二级客户支持等工作。
Responsibilities
- 负责合作方集成的全流程客户技术支持
- 理解并分析问题，寻找合适解决方案
- 开展集成协议测试
- 提供二级客户支持
- 每周5轮班，提供优质客户服务
Requirements
- 可适应夜班工作
- 熟悉Elastic、Dynatrace、Grafana等监控工具
- 具备主动、以客户为中心的态度和强烈职业道德
- 具备较强问题解决与故障排查能力
- 良好的书面和口头沟通能力
- 至少达到中高级英语水平
- 具备XML、JSON应用知识
- 具备Git及版本控制工作流基础经验
Nice to have
- 熟悉iGaming行业
- 具备Java、C#、Node.js或TypeScript开发经验
- 具备AWS、Azure、GCP云基础设施及Kubernetes经验
- 熟悉Jira及Atlassian工具集
- 具备技术支持、DevOps或站点可靠性相关经验
Pay & benefits
- 具有竞争力的欧元薪资，年度绩效评估调整
- 透明系统的季度奖金
- 灵活工作时间安排
- 远程工作选项
- 为本人及配偶提供全面医疗保险
- 特殊生活事件财务支持
Hiring process & how to apply
- HR面试（45分钟）
- 技术面试（60分钟）
- 最终面试（60分钟）
Notes for China-based candidates
- 需适应夜班工作
- 面向亚洲地区候选人
- 采用全职远程工作模式
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Excerpt
Playson is a leading online gaming supplier, founded in 2012, which has developed worldwide recognition in the industry. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators. Due to the dynamic growth, we are excited to…
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