Clarivate
Customer Care Advisor
CN · Beijing · R280- Beijing · Hybrid in China · Full-time · Mid
Salary not stated
AI summary
About the company
Clarivate是一家聚焦专利与商标年金等业务的企业，其中国客户关怀团队隶属于亚太架构，以客户为中心，注重优质服务交付。
Role overview
该岗位为Clarivate中国区全职客户关怀顾问，向客户关怀总监汇报，负责为专利与商标年金客户提供协助、故障排查与问题解决，需处理复杂客户问题、提升服务效率并协助团队培训。
Responsibilities
- 作为客户复杂问题的主要升级处理点，必要时转介至专业团队
- 运用产品/服务知识高效自主处理大量客户咨询
- 指导经验不足的同事，协助开展培训与入职工作
- 调查、记录客户问题与改进需求，提出服务优化建议
- 反馈客户意见，助力组织学习与最佳实践落地
Requirements
- 本科及以上学历或同等学力
- 2年相关工作经验
- 具备律所或专业环境工作经验优先
- 具备处理客户事务的能力
- 具备英语听说读写能力
- 具备团队协作能力
Nice to have
- 有律所或专业环境工作经验
- 具备处理客户事务的能力
- 良好的英语听说读写能力
- 具备团队协作能力
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Excerpt
We are looking for a customer Care Advisor to join our customer care team in China. This is an amazing opportunity, reporting to Customer Care Director. This role is responsible for providing assistance, troubleshooting, and problem resolution to end users and customers experiencing service or…
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