MasterControl
Customer Support Engineer
IN · India (Remote) · Remote · Full-time
需配合美国工作时间
Salary not stated
AI summary
About the company
MasterControl Inc.是受监管行业云质量与合规软件的领先提供商，超1000家全球企业使用其解决方案，助力优化产品开发等全流程运营。
Role overview
该岗位为MasterControl的全职远程客户支持工程师，负责为生命科学等受监管行业的客户提供应用技术支持，处理高级技术问题、排查缺陷、撰写知识库文档，需配合美国工作时间，入职后将接受完整产品培训。
Responsibilities
- 通过电话、邮件等方式为客户解决问题，提供定制化服务
- 向客户讲解软件功能与最佳实践，撰写知识库文章
- 识别并复现软件缺陷，提交给开发团队
- 进行根本原因分析与深度故障排查
- 满足服务水平协议，参与关键客户问题解决
- 为新员工或复杂产品提供技术培训与知识转移
- 协助软件安装、升级，更新客户相关报告
- 为其他团队成员提供备份支持
Requirements
- 具备高级应用故障排查技能
- 需掌握MS SQL数据库管理知识
- 具备专业的英语读写与沟通能力
- 具备良好的客户关系维护能力
- 具备较强的细节关注度
Nice to have
- 具备LDAP及Active Directory经验
- 具备虚拟环境相关经验
- 具备JavaScript、HTML编程知识
- 具备Claude Code或类似工具使用经验
Pay & benefits
- 有竞争力的薪酬
- 灵活的工作时间
- 健身俱乐部福利
- 公司派对与员工认可项目
- 健康福利项目
Notes for China-based candidates
- 需配合美国工作时间，可能需调整作息
- 岗位面向亚太地区候选人，中国候选人可申请
- 远程工作，无需境外驻场
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Excerpt
About MasterControl: MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps…
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