Account Manager, SME & Growth, CN
CN · Shenzhen · CN - Shenzhen, CN - Guangzhou · On-site in China · Full-time · Mid
Salary not stated
AI summary
About the company
Airwallex是AI原生金融操作系统，为超67.5万家企业提供服务，2015年始于墨尔本，是全球支付监管基础设施，在27个办公室拥有超2700名员工，业务覆盖北美、欧洲、中东及亚太。
Role overview
本岗位为Airwallex的全职驻场岗位，位于深圳，负责中小企业与增长客户的账户管理，维护客户关系，制定并执行客户维护、续约及追加销售计划，挖掘客户需求以拓展平台服务使用量与收入，向内部团队反馈市场与客户见解以优化解决方案。
Responsibilities
- 负责业务开发与直销团队移交的行业客户组合，维护客户关系
- 制定并执行客户维护、续约及追加销售计划，匹配业务增长目标
- 维护客户稳定交易活动，挖掘未满足需求，拓展平台服务使用量
- 向产品及内部团队反馈客户与市场见解，优化解决方案与体验
- 跟踪市场行业动态，提供及时建议支持业务可持续增长
Requirements
- 本科及以上学历
- 3年以上销售、账户管理或客户运营相关经验
- 具备客户维护、续约及拓展的关系管理经验
- 结果导向，具备自我驱动力与工作责任感
- 具备客户沟通、分析及跨客户组合建立影响力的能力
- 具备学习、沟通、解决问题及高压下适应的能力
- 具备市场洞察与分析，响应客户及行业需求的能力
Nice to have
- 具备银行、跨境支付、外汇或跨境电商经验
- 具备领导或管理销售/客户运营团队经验
- 服务过跨境电商、数字媒体等行业客户
- 与产品团队合作开发客户解决方案的经验
- 具备协作领导、培养他人及建立长期合作的能力
Hiring process & how to apply
- 仅通过careers.airwallex.com或官方LinkedIn申请
- 申请过程中Airwallex不会要求支付费用或敏感信息
Notes for China-based candidates
- 岗位为中国深圳驻场，需全职到岗
- 无特殊结算币种要求（按雇主常规流程）
- 申请需通过官方渠道，警惕第三方诈骗
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Excerpt
About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize…
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