ASML
Customer Support Engineer, Cymer 光源产品
CN · Shenzhen · Shenzhen, China · On-site in China · Full-time
Salary not stated
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AI summary
About the company
ASML是半导体设备领域的企业，倡导平等多元的雇佣政策，重视员工多样性与包容性。
Role overview
该岗位为ASML在深圳的全职客户支持工程师，负责Cymer光源设备的故障排查、安装维护，为客户提供技术支持，需驻场工作，要求具备光学、激光或半导体设备相关经验及良好的英语能力。
Responsibilities
- 分析诊断并排查Cymer设备故障，通过电话或现场处理
- 执行Cymer设备的安装、维修、升级及预防性维护
- 为经验不足的现场服务工程师提供技术指导
- 担任客户现场负责人，维护管理分配的设备基础
- 协助客户接收、安装及测试公司设备
- 开展设备故障排查与调试，支持安装或运营活动
- 为客户服务及运营人员提供服务培训
- 按要求出差至客户现场或支援其他工程师
Requirements
- 具备出色的书面及口头沟通能力
- 能分析数据并撰写准确全面的服务报告
- 具备光学、激光或半导体制造设备相关经验
- 具备模块及系统级的安装、维护与故障排查能力
- 能解读光机及电子原理图
- 满足客户现场背景调查、安全培训等准入要求
- 具备良好的英语读写能力
Nice to have
- 具备激光及真空设备经验
- 有现场安装及Beta产品发布牵头经验
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Excerpt
DUTIES AND RESPONSIBILITIES Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site. Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites. Regularly provides assistance, guidance,…
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