AIG
Customer Service Representative
CN · Beijing · On-site in China · Full-time
Salary not stated
AI summary
About the company
AIG是全球领先的商业及个人保险解决方案提供商，拥有广泛的财产意外险网络，致力于为个人、企业和社区提供风险管控服务。
Role overview
本岗位为AIG保险中国有限公司的全职客户服务代表，需驻北京办公室工作，负责消费者权益保护、客户服务、文件处理及经理交办的临时任务，要求具备法律相关背景或保险/客服经验，熟悉办公软件，沟通能力良好。
Responsibilities
- 负责本地消费者权益保护工作，维护工作机制并组织评估审计
- 处理到店客户接待，分析投诉数据
- 负责保单文件打印派发、发票开具、理赔材料扫描及日常运营交付
- 完成经理交办的其他临时任务
Requirements
- 法律相关专业可接受应届生，需同事及以上水平
- 具备积极心态、自我驱动力，能适应变化与高压环境
- 熟悉MS Office软件
- 具备良好的沟通能力
- 有保险行业或客服工作经验优先
Nice to have
- 有保险行业或客户服务工作经验
Pay & benefits
- 提供全面的Total Rewards福利计划，涵盖健康、福祉、财务安全及职业发展
Notes for China-based candidates
- 需驻北京办公室工作，不可远程
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Excerpt
How you will create an impact: 1、Consumer Right Protection (CRP) Responsible for local CRP work, including maintenance of the CRP working mechanism, coordination and organizing kinds of assessment, audit, to ensure positive outcome. 2、customer service Walk-in customer entertainment Analysis…
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