Danaher
Technical Service Area Manager (West)
CN · Xi'an · Xi'an, Shanxi, China · On-site in China · Full-time
要求时区 UTC+1（与北京时间重叠约 2 小时，需早班或晚班）
Salary not stated
AI summary
About the company
丹纳赫（Danaher）是一家全球科学技术企业，致力于为客户提供科学解决方案，解决复杂挑战，原文提及业务覆盖全球客户。
Role overview
该岗位为丹纳赫旗下岗位，负责西安区域POCT技术服务团队管理、高端客户技术支持、跨部门协作及合规数据分析，需处理复杂技术问题、优化服务流程、推动客户满意度提升，为全职驻场岗位。
Responsibilities
- 培训管理经销商POCT技术服务团队，设定并监督KPI执行
- 分配技术服务任务，协调资源保障客户需求快速响应
- 优化服务流程，提升效率，减少设备停机时间
- 处理复杂技术问题，为重点客户提供现场支持
- 定期拜访重点客户，收集反馈提升客户满意度
- 主导客户培训项目，确保医护人员熟练操作产品
- 与销售等部门协作，推动产品改进及项目管理
- 确保技术服务合规，完善服务文档体系并分析数据
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Excerpt
Responsibilities 1. Team Management and Operations - Train and manage the POCT technical service team of distributors, set team KPIs and supervise their implementation. - Allocate technical service tasks, coordinate resources, and ensure rapid response to customer needs (such as installation,…
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