Cable One
Remote Customer Care and Sales Advisor
US · Remote TX · Remote · Full-time
Salary not stated
AI summary
About the company
Cable One旗下品牌Sparklight，以邻里式服务连接客户，提供通信相关服务，秉持“Stronger Together”理念，为平等机会雇主。
Role overview
该岗位为Cable One旗下Sparklight品牌的全职远程客户关怀与销售顾问，需兼顾客户服务与销售工作，负责解答账单问题、安排服务、处理客户咨询，达成销售目标，维护客户关系，需具备客户服务与销售技能。
Responsibilities
- 学习应用留存销售与客户关怀流程方法
- 完成指定区域入门级销售与支持任务
- 通过电话或工单系统响应客户咨询
- 主动倾听并提问以明确客户需求
- 处理客户断网/服务移除、账单咨询等事务
- 远程无法解决时安排服务预约
- 管理服务增减改等平台操作
- 达成每周每月销售活动目标
Requirements
- 高中文凭或GED
- 具备挖掘客户需求的提问能力
- 客户互动中展现耐心与专业
- 了解Cable One产品与服务
- 具备强沟通与主动倾听能力
- 高压环境下保持冷静与同理心
- 可长时间久坐、使用双手、听辨与交谈
- 可搬运不超过10磅物品
Pay & benefits
- 时薪16.30美元，薪资有竞争力
- 入职即享医疗、牙科、视力保险
- 提供人寿保险及身份盗窃保护
- 丰厚带薪假期（假期、个人日等）
- 401(k)计划，公司匹配100%（最高5%）
- 首年最高5250美元学费报销
Hiring process & how to apply
- 录用需通过背景调查、药物筛查及推荐信核查
Notes for China-based candidates
- 岗位为美国远程岗位，需符合美国工作相关要求
- 薪资以美元结算，时薪16.30美元
- 需通过美国背景调查、药物筛查等入职流程
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Excerpt
Job Description: Customer Care and Sales Advisor I At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions…
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