JoVE
Customer Success Specialist NA
AR · Argentina · Remote · Full-time
Salary not stated
AI summary
Role overview
该岗位为全职远程岗，需协助美国顶尖高校教授将JoVE视频整合进课程，提升教学效果与用户订阅价值，负责客户对接、产品推广、续费维护及反馈传递。要求生命科学相关硕博学历，需流利英语，有学术推广或客户-facing经验优先。
Responsibilities
- 联系高校教师完成JoVE课程整合
- 开展产品推广提升订阅使用率
- 通过展会、研讨会等提升用户参与度
- 保障订阅顺利续费与资源使用
- 向团队传递客户反馈以优化产品
Requirements
- 生命科学相关硕士或博士学历
- 流利英语沟通能力
- 了解教育及对应学科市场趋势
- 具备远程客户关系搭建能力
Nice to have
- 有科学传播、学术推广经验
- 有电话陌拜拓展经验
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Excerpt
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges,…
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