Hjbtravels
Remote Travel Specialist
US · Harrisburg · Harrisburg, Pennsylvania, United States · Remote · Full-time
Salary not stated
AI summary
About the company
HJB Travels Agency USA，位于美国马萨诸塞州，专注为全国旅行者提供个性化、高品质旅行服务。
Role overview
作为远程旅行专员，您将作为团队核心成员，全程协助客户规划、安排旅行，处理预订变更、咨询反馈等事务，保障客户获得无缝、无忧的旅行体验，工作形式为全职远程。
Responsibilities
- 通过多渠道及时专业回复客户咨询
- 协助客户处理预订变更、取消及特殊旅行需求
- 提供目的地、旅行文件等准确信息
- 跟进客户确认旅行计划并收集反馈
- 高效共情处理客户问题，保障满意度
Requirements
- 具备出色的书面及口头沟通能力
- 有客户服务背景，优先考虑旅游、 hospitality 行业
- 具备高关注度、组织能力及积极主动的思维
- 熟悉科技，能快速学习新系统及预订工具
- 对旅行及帮助他人充满热情
Pay & benefits
- 远程灵活办公，工作时间适配个人生活
- 专属旅行福利及行业专属折扣
- 持续培训及团队支持，助力职业成长
- 加入充满热情的旅行相关社区
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Excerpt
Job Description: As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel…
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