Customer Success Consultant
Remote · Full-time
Salary not stated
AI summary
About the company
客户所属公司是提供ERP、零售管理、POS系统软件解决方案的领先服务商，致力于提升各行业业务效率，助力企业发展。
Role overview
该岗位为全职远程客户成功顾问，隶属于一家提供ERP、零售管理及POS系统软件解决方案的领先企业，核心职责包括维护客户关系、通过交叉销售与追加销售拓展账户收入、对接企业高管、基于最佳实践推荐解决方案，要求具备5年以上客户面向的账户管理经验及相关行业背景。
Responsibilities
- 维护并发展客户关系
- 通过交叉销售与追加销售拓展账户收入
- 对接关键企业高管
- 理解客户业务问题与需求并推荐解决方案
- 合理分配工作任务，多任务处理并在压力下高效工作
- 具备出色的组织、表达及沟通能力
Requirements
- 5年以上客户面向的账户管理岗位经验
- 具备理解客户业务需求并提供定制解决方案的能力
- 具备出色的组织、沟通、批判性及战略思维能力
- 自我驱动，能独立开展工作
- 具备IT SaaS销售、电商或零售科技行业经验
Nice to have
- 具备3年以上销售、账户管理及追加销售经验
- 精通Google Workspace与Microsoft Office应用
- 拥有SaaS销售背景
- 具备出色的客户关系构建、分析及谈判能力
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Excerpt
Our client is a leading provider of software solutions specializing in ERP, retail management, and POS systems. Focused on enhancing business efficiency across various industries, leverages cutting-edge technology to help clients streamline operations and drive growth. Committed to exceptional…
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