MaxAccelerate
Customer Experience Cloud & AI SME
PT · Lisbon · Lisbon, Lisbon, Portugal · Remote · Mid
Salary not stated
AI summary
Role overview
该岗位为Kompetenza（Salesforce合作伙伴）招聘客户体验云与AI专家，负责设计、开发并优化自助服务客户门户，集成AI自动化方案，需具备Salesforce Experience Cloud及AI自动化相关经验，可远程办公，需对接客户并提供AI adoption指导。
Responsibilities
- 开发优化Salesforce Experience Cloud自助服务门户与AI工作流
- 搭建AI虚拟客服并集成至多平台
- 跨平台集成AI自动化与第三方工具
- 为客户提供AI与体验云技术指导培训
- 通过数据智能优化AI性能与客户体验
- 跟进前沿AI与体验云技术并制定创新策略
Requirements
- 2年以上Salesforce Experience Cloud或同类自助服务门户经验
- 掌握Einstein AI、NLP、聊天机器人开发与自动化工作流
- 熟悉Salesforce Flow、全渠道路由与案例自动化
- 了解第三方AI、自动化及聊天机器人平台
- 具备API集成、RPA与机器学习自动化知识
- 良好沟通能力与客户对接经验
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Excerpt
Job Title: Customer Experience Cloud & AI SME Location: Remote / UAE / Portugal Company: Kompetenza Department: AI & Service Cloud Development Reports To: director R&D About Kompetenza Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam…
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