Jobsultant Solutions
Corporate Receptionist - Entry Level
US · Madison · Madison, WI, United States · Remote · Full-time · Junior
Salary not stated
AI summary
About the company
Jobsultant Solutions，涉及客户服务相关业务，具体行业信息未明确提及，岗位关联CIBT的客户承诺等规范。
Role overview
该岗位为远程全职的企业前台接待员，作为客户咨询的第一对接人，负责提供服务信息、分析客户需求并给出建议，解决客户问题，维护客户关系，同时需熟悉产品服务更新、处理旅行文件要求，遵守公司规范，在忙碌环境中高效完成多任务。
Responsibilities
- 作为客户咨询第一对接人，提供服务信息
- 分析客户需求，给出针对性建议
- 解决客户问题，维护客户关系
- 跟进产品服务更新，优化工作效率
- 处理旅行文件要求，确保流程高效
- 维护客户报告，保证信息准确提交
- 运用销售技巧，推广增值服务
- 完成其他分配的任务
Requirements
- 拥有BA/BS或同等学位，2年相关经验或同等组合
- 具备呼叫中心工作经验
- 英语流利，具备出色的沟通与人际交往能力
- 具备良好的组织与时间管理能力
- 具备问题分析与解决能力
- 能适应变化，具备自我驱动能力
- 熟练使用电脑软件，学习能力强
Nice to have
- 具备高端零售、旅游、酒店或使馆相关经验
- 掌握第二门外语
- 具备高压力环境下的工作经验
Notes for China-based candidates
- 岗位为美国远程岗位，需遵守美国工作相关规范
- 需具备流利英语能力，第二外语为加分项
- 需适应长时间使用电脑的工作要求
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Excerpt
Duties And Also Duties Function as first aspect of call to consumer queries, supplying in-depth info on offered services that line up with requirements, assisting the client in creating updated selections. Analyses customer demands and brings in suggestions based on particular trip requirements,…
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