Rippling Careers &
Customer Support Specialist, Payroll Integrations
US · Remote (Nevada, US), Remote (California, US), Remote (New Mexico, US), Remote (Colorado, US), Remote (El Paso, Texas, US), Remote (Arizona, US), Remote (Utah, US), Remote (Washington, US), Remote (Ore · Remote · Full-time · Mid
需适配太平洋标准时间9:00-17:30
Salary not stated
AI summary
Role overview
该岗位隶属于Rippling客户支持团队，负责为客户提供薪资集成相关的技术支持，需掌握产品知识、处理客户工单、排查会计集成故障，收集客户反馈并反馈至产品与工程团队，要求有SaaS行业技术客服经验及相关技能。
Responsibilities
- 成为产品专家，为客户和同事提供准确产品信息
- 全程跟进处理客户问题
- 通过邮件、聊天、视频会议及时响应客户咨询
- 排查会计集成故障，跟进确保问题解决
- 使用CRM系统记录客户交互
- 收集客户反馈并同步至产品与工程团队
Requirements
- 本科及以上学历
- 2年以上SaaS行业技术客服经验
- 有API、集成或薪资流程实操经验
- 掌握基础会计概念
- 具备问题解决与排查能力
- 英语读写及口头沟通能力优秀
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Excerpt
About the team The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or…
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