Kopp Travels
Travel Customer Support Specialist
US · Flagstaff · Flagstaff, Arizona, United States · Remote · Part-time
Salary not stated
AI summary
About the company
Kopp Travels USA是一家旅行相关机构，致力于为客户提供旅行相关服务，拥有支持性团队并提供持续培训。
Role overview
该岗位为兼职远程旅行客户支持专员，隶属于Kopp Travels USA，需为客户提供从预订到返程的全旅程支持，处理咨询、预订变更、行程确认等事务，要求具备良好沟通能力与服务意识，提供灵活排班、成长机会及旅行福利。
Responsibilities
- 通过邮件、电话、消息平台及时专业回复客户咨询
- 协助处理旅行预订、变更、取消及特殊需求
- 提供目的地、旅行要求及机构政策的准确信息
- 跟进客户确认行程细节及整体满意度
- 以同理心和专业态度处理客户问题与诉求
Requirements
- 具备出色的书面及口头沟通能力
- 有客户服务经验，旅行或酒店业经验优先
- 具备条理性、可靠性及细节关注度
- 熟悉技术，愿意学习预订平台及系统
- 热爱旅行，乐于帮助他人创造难忘体验
Nice to have
- 有旅行或酒店业客户服务经验
- 熟悉旅行预订平台及系统
Pay & benefits
- 100%远程岗位，排班灵活
- 机构内有成长机会
- 提供旅行福利及独家行业折扣
- 支持性团队环境及持续培训指导
Hiring process & how to apply
- 申请后即可开启入职流程
- 需提交申请材料
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Excerpt
Kopp Travels USA is seeking a reliable and service-driven Travel Customer Support Specialist to support our clients throughout their travel journey from the moment they book until they return home. This role is ideal for someone who enjoys helping people, pays close attention to detail, and is…
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