Infotree Global Solutions
Customer Success Engineer with Portuguese
PT · Porto · Porto, Portugal · Remote · Full-time · Senior
UNKNOWN
Salary not stated
AI summary
About the company
Infotreeglobalsolutions，业务涉及安全领域，为企业提供云安全相关解决方案。
Role overview
该岗位为SASE团队的客户成功工程师，作为客户日常技术联系人，负责保障客户安全环境，指导SASE方案落地、云安全产品集成，提供实时支持与策略，对接企业CISO、安全架构师等团队，助力客户实现业务与安全目标，需具备5年以上相关技术经验。
Responsibilities
- 保障客户SASE方案落地以实现业务与安全目标
- 协助客户集成SASE至安全与网络运营
- 主动解决客户技术需求并协调工程团队处理
- 作为客户代表参与产品路线图优化
- 指导客户建立云安全治理相关体系
- 识别客户业务风险并制定缓解计划
- 理解客户业务需求并匹配产品功能价值
- 成为SASE解决方案客户专家
Requirements
- 计算机相关专业本科及以上学历
- 5年以上售前/售后/技术支持等相关经验
- 深入理解网络安全概念及多厂商网络设备经验
- 了解SASE架构与价值主张
- 有CASB、DLP等数据安全产品经验
- 具备企业级路由协议设计排障经验
- 精通VPN、IPSEC、PKI等安全协议
- 掌握Linux及Bash、Python脚本编写
Notes for China-based candidates
- 需具备葡萄牙语能力
- 可远程工作
- 对接境外客户团队
- 需适配境外时区工作
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Excerpt
<p>As a Customer Success Engineer within the SASE team, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.</p><p>This includes…
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