NeoWork
Team Lead
PH · Philippines · Remote · Full-time · Lead
需工作美国工作时间
Salary not stated
AI summary
About the company
NeoWork 是为快速发展的美国公司打造专属远程团队的全球人力与运营合作伙伴，负责招聘、HR、福利及持续支持。
Role overview
NeoWork 招聘全职远程团队主管，负责带领一线团队支持美国客户，作为教练兼执行者推动团队表现、质量与参与度，处理复杂案例，需适配美国工作时间，工作地点为菲律宾。
Responsibilities
- 带领、指导并激励一线团队成员
- 监控质量、生产力等KPI并处理差距
- 开展一对一沟通、反馈会议及绩效计划
- 直接处理升级与复杂案例
- 向管理者及客户干系人汇报团队情况
- 支持新成员入职与培训
Requirements
- 2年以上团队主管或主管经验
- 具备通过教练提升团队表现的能力
- 出色的英语口语与写作能力
- 优秀的沟通与冲突解决能力
- 熟悉CRM、帮助台及报告工具
- 可工作美国工作时间
- 位于菲律宾，有可靠居家办公环境与稳定网络
Nice to have
- 有BPO或呼叫中心环境经验
- 有QA评分卡及劳动力管理经验
Pay & benefits
- 健康维护组织（HMO）福利
- 带薪休假（PTO）
- 心理健康假期
- 生日假期
- 健身房津贴
- 额外假日薪资
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Excerpt
NeoWork is hiring Team Leads to coach and lead frontline teams supporting U.S. clients. As a player-coach, you will drive performance, quality, and engagement while stepping in to handle complex cases yourself. NeoWork is a global staffing and operations partner that builds dedicated remote teams…
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