Fullsteam
Chargeback Team Lead
US · Remote - US · Remote · Full-time · Lead
需适配美国时区
Salary not stated
AI summary
Role overview
Fullsteam公司招聘拒付团队主管，负责支付支持部门下拒付团队的日常运营、员工辅导、质量管控与绩效监督，需协调各方解决支付纠纷，保障服务合规与业务目标达成。
Responsibilities
- 辅导培训拒付专员，打造积极团队氛围
- 监控工作负载与服务水平，处理 escalated 问题
- 审核团队质量绩效，提供反馈与改进建议
- 对接跨部门合作，传递运营风险与优先级
- 优化工作流程与标准操作规范
Requirements
- 3年以上拒付、纠纷处理或支付处理经验
- 团队管理辅导经验
- 精通拒付规则与卡组织要求
- 优秀分析解决问题与沟通协作能力
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Excerpt
It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of…
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