ECP
Customer Success Manager
US · Madison · Madison, Wisconsin, United States · Remote · Full-time
美国中部时区，需配合团队工作时间
Salary not stated
AI summary
Role overview
ECP是面向老年生活社区的领先SaaS解决方案，现招聘全职客户成功经理，负责维护客户关系、提升产品使用率、挖掘增长机会，协调解决客户问题，跨团队推动客户体验优化，需有2-5年SaaS客户成功或相关经验。
Responsibilities
- 主动触达客户以提升产品使用率
- 跟踪客户账户健康状况，维护客户关系
- 协调解决客户计费、流程、产品使用等各类问题
- 跨团队协作推动客户需求落地
- 制定客户拓展留存流程与方案
- 收集客户反馈并打造成功案例
Requirements
- 2-5年SaaS客户成功、销售或客户增长相关经验
- 本科及以上学历，熟悉Salesforce等CRM工具
- 具备主动外联能力，能独立开展工作
- 优秀的沟通、共情与问题解决能力
- 能适应跨团队协作
- 认同老年医疗行业使命
Nice to have
- 有SaaS入职、价值实现、留存续费管理经验
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Excerpt
ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we…
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