Travel customer representative
US · Charleston · Charleston, West Virginia, United States · Remote · Part-time
要求时区 UTC+1（与北京时间重叠约 2 小时，需早班或晚班）
Salary not stated
AI summary
About the company
Getaway Travel Agency，美国旅行代理机构，提供旅行相关服务，重视客户体验。
Role overview
该岗位为兼职远程旅行客户代表，需在客户旅行全程提供支持，处理咨询、预订、问题解决等事务，确保服务质量，拥有灵活排班、成长机会等福利。
Responsibilities
- 通过多渠道响应客户咨询
- 协助处理旅行预订、变更、取消及特殊请求
- 提供目的地、旅行文件等准确信息
- 跟进客户确认行程细节与满意度
- 共情处理客户投诉与问题
Requirements
- 具备出色的口头及书面沟通能力
- 有客户服务经验，优先旅行/酒店行业
- 组织性强、可靠主动，注重细节
- 适应技术，快速学习预订平台系统
- 热爱旅行，乐于帮助他人规划行程
Nice to have
- 有旅行或酒店行业客户服务经验
- 熟悉旅行相关政策与流程
Pay & benefits
- 100%远程工作，灵活排班
- 机构内成长机会
- 旅行福利与行业折扣
- 支持性团队环境与持续培训
Hiring process & how to apply
- 申请后启动流程，尽快反馈
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Excerpt
About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and…
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