Representative, Customer Service l (REMOTE IN MD)
US · Joint Base Andrews · Joint Base Andrews, Maryland, United States · Remote · Full-time
工作时间为美国东部时间周一、周二、周四、周五12:30-21:00，周日10:30-19:00
Salary not stated
AI summary
About the company
Vets Hired，聚焦退伍军人相关就业支持，业务涉及健康计划客户服务领域。
Role overview
该岗位为全职远程客户服务代表，隶属于Vets Hired，核心职责是为会员、客户等提供准确及时的信息，处理各类会员咨询与问题，提升客户满意度与留存率，需遵守合规准则，工作时间为特定时段。
Responsibilities
- 处理会员各类咨询，包括会员核心、会员福利、医保等相关问题
- 代表健康计划接听并记录所有来电，处理复杂产品相关咨询
- 与内外部客户专业沟通，协调相关人员获取信息解决问题
- 评估数据并采取合适措施解决投诉或协调服务恢复
- 按流程记录信息，遵守既定程序满足客户需求
- 与不同工作单元及部门有效互动，完成相关任务
- 完成 required 培训，掌握工具使用方法
- 维护信息隐私保密，保护组织资产
Requirements
- 至少2年客户服务经验
- 高中文凭或GED
- 需通过分类评估
- 打字速度至少30WPM，打字测试需在发布期1年内
- 出色的书面和口头沟通能力
- 具备分析和解决问题的能力
- 了解MSCC内使用的系统
- 能够清晰有效阅读和回应
Nice to have
- 有呼叫中心工作经验
- 有健康保险相关经验
Notes for China-based candidates
- 需适配美国东部时区工作时间
- 需具备良好的英语沟通能力
- 需通过相关评估与打字测试
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Excerpt
The Customer Service Representative is responsible for increasing customer satisfaction and retention by providing members, customers, patients and providers with accurate, consistent, timely and meaningful information. They will provide support to member's inquiries and issues as they utilize the…
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