VC3
IT Systems Analyst II
CA · Canada - Remote, Canada, Remote · Remote · Full-time · Senior
Salary not stated
AI summary
About the company
VC3为美加数百个市政及组织提供IT服务，秉持超越、负责、好奇、团结的核心价值观，打造个性化、便捷化的IT服务。
Role overview
该岗位为VC3的全职远程IT系统分析师，需处理复杂技术问题、管理升级服务请求，支持关键业务技术，指导低级别技术团队，为客户提供技术培训与解决方案，助力客户成功，需遵循VC3的标准流程开展工作。
Responsibilities
- 及时响应升级服务请求、事件及变更请求
- 指导并问责低级别技术团队处理超出范围的升级请求
- 为客户提供技术标准培训与教育
- 排查解决LOB应用、办公软件及网络相关问题
- 完成病毒清除、虚拟服务器资源调整等技术管理任务
- 识别重复问题并提交问题工单，提出软硬件改进建议
- 故障排查中对接供应商、第三方及客户专家
Requirements
- 5年相关技术经验，或VC3 Systems Analyst I岗位2年经验且达标
- 5年管理Windows Server、Office 365等技术的经验
- 3年以上Hyper-V、VMWare等虚拟化技术经验
- 具备较强组织能力与沟通、问题解决能力
Nice to have
- 拥有CCNA、VMware或Microsoft 365/Azure认证
- 具备IT领域相关认证优先
Pay & benefits
- 远程优先工作模式，部分岗位含现场工作安排
- 公司带薪休假，心理健康及家庭支持项目
- 公司匹配的401(k)/RRSP计划
- 结构化发展项目、学习报销及职业路径规划
Hiring process & how to apply
- 申请后仅入选面试者会收到通知
- 入选者需接受背景调查及CJIS要求审核
Notes for China-based candidates
- 岗位为远程工作，无明确时区要求
- 需满足相关技术经验及认证要求
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Excerpt
At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a…
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