Dreem Health
Patient Financial Counselor
US · United States - Remote · Remote · Full-time · Senior
Salary not stated
AI summary
About the company
Dreem Health是美国领先的数字睡眠诊所，依托Sunrise技术提供居家检测、远程医疗及个性化治疗方案，致力于优化睡眠护理流程。
Role overview
本岗位为Dreem Health的远程医疗账单专员，隶属于收入周期管理团队，负责完整账单流程，包括代码分配、索赔提交、付款过账、拒付解决及收款，需保障索赔质量、及时报销与合规，同时处理患者咨询、保险解释、收款及跨团队协作等工作。
Responsibilities
- 处理患者账户余额查询与咨询
- 解释保险覆盖及患者责任相关内容
- 收取患者应付账款并跟进逾期账户
- 管理患者付款计划并调整
- 处理医疗记录请求并验证授权
- 跨团队协作解决账户问题
- 记录患者互动至账单系统
- 反馈患者需求以优化流程
Requirements
- 5年以上医疗账单与编码经验（医疗环境）
- 具备收款及客户服务经验
- 出色的口头与书面沟通能力
- 良好的组织与问题解决能力
- 熟悉HIPAA及患者隐私要求
- 熟练使用办公及账单相关系统
Nice to have
- 具备睡眠医学或DME账单经验
- 会西班牙语（英西双语）
Pay & benefits
- 时薪26-28美元（依经验定）
- 全面健康福利（医疗、牙科、视力）
- 免费One Medical会员
- 含公司匹配的401(k)计划
- 20天年假+10天带薪假期+80天带薪病假
- 每月电话与网络补贴
Hiring process & how to apply
- 申请无需满足所有资质要求
- 提交申请即可
- 招聘关注个人特质与潜力
- 无额外特殊流程
Notes for China-based candidates
- 可远程工作，时区需匹配美国团队
- 结算币种为美元
- 需具备医疗账单相关经验
- 英西双语能力为加分项
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Excerpt
About Dreem Health, by Sunrise Dreem Health is America’s leading digital sleep clinic. Powered by Sunrise’s technology, Dreem Health makes sleep care simple — replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are…
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