Pavago
Customer Sales Representative
CR · Costa Rica · Remote · Full-time
需遵循美国工作时间，包括晚间和周末
Salary not stated
AI summary
Role overview
该岗位为全职远程呼入销售岗，负责处理大量客户来电，将咨询转化为管道维修服务预约与会员套餐，需达成85%以上通话转预约率、10%以上会员成交率等KPI，需遵循美国工作时间（含晚间和周末）。
Responsibilities
- 处理高量客户来电，将咨询转为维修预约
- 识别并推广管道俱乐部会员套餐
- 在CRM系统中记录客户信息与通话结果
- 处理客户投诉，维护专业服务体验
- 达成销售与服务相关KPI目标
Requirements
- 有呼入销售、客服或呼叫中心工作经验
- 具备电话成交与异议处理能力
- 流利专业的英语口语
- 熟悉CRM与呼叫管理系统
- 能适应高节奏大工作量的呼叫环境
Nice to have
- 有管道、暖通或家政服务经验
- 使用过ServiceTitan系统
- 有会员订阅销售经验
- 电话端服务增值销售经验
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Excerpt
Customer Sales Representative (Inbound Sales) – Plumbing Services Full-Time | Remote | U.S. Hours | Evenings & Weekends Required About the Role At Pavago, one of our clients is hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into…
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