Hjbtravels
Customer Service Representative (Travel Industry)
CR · Puntarenas · Puntarenas Province, Puntarenas, Costa Rica · Remote · Full-time
Salary not stated
AI summary
About the company
Hjbtravels，旅游行业企业，提供客户服务相关业务，致力于为客户提供优质旅游服务。
Role overview
本岗位为全职远程的旅游行业客户服务代表，主要负责处理客户旅游相关咨询、协助预订流程、提供目的地等准确信息，需保持专业沟通并记录客户互动，适合热爱服务、对旅游行业感兴趣的人员，公司提供培训与成长机会。
Responsibilities
- 通过电话和邮件回复客户咨询
- 协助客户进行旅行规划、预订及解答问题
- 提供目的地、政策及流程的准确信息
- 与客户保持清晰专业的沟通
- 遵循公司服务标准与指南
- 按要求记录互动与更新
Requirements
- 具备良好的沟通与人际交往能力
- 可独立工作并有效管理时间
- 熟练使用电脑、邮件及在线系统
- 注重细节，态度积极且以解决问题为导向
- 对旅游行业有兴趣
Nice to have
- 有客户服务经验
Pay & benefits
- 提供培训及持续支持
- 灵活工作选择（可兼职或全职）
- 旅游行业内的成长机会
- 支持性协作的团队环境
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Excerpt
Job Description: We are seeking a motivated and customer-focused Customer Service Representative to support clients within the travel industry . This role is ideal for individuals who enjoy helping others, have strong communication skills, and are interested in learning the travel business while…
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