Customer Success Manager (Federal)
US · Remote-Washington, D.C., Remote-Virginia, Remote-Maryland · Remote · Full-time · Senior
USD 98,000-150,000/yr ≈ ¥695,800-1,065,000/yr
AI summary
About the company
UiPath是一家提供企业级自动化软件的成长型公司，致力于通过自动化改变全球工作方式，服务于各类客户，拥有明确的使命愿景。
Role overview
该岗位隶属于UiPath公共部门团队，为美国联邦文职机构客户提供自动化、AI及转型相关的售后支持，需负责客户全生命周期管理，推动客户实现可衡量的任务价值，协调跨内外部团队保障项目落地，为客户提供战略咨询支持。
Responsibilities
- 负责分配联邦客户账户的售后采用策略及路线图
- 推动客户实现可衡量的任务价值，跟踪进展并解决采用缺口
- 主导客户定期治理会议，包括周度、月度及季度高管评审
- 维护账户级交付里程碑、风险及依赖项的可见性
- 担任客户高管及项目负责人的信任顾问，对齐任务优先级
- 协调内外部工作流，保障跨团队对齐以实现自动化价值
- 与技术团队合作处理平台健康及技术路线相关事宜
- 在复杂联邦环境中解决部署障碍及变更管理问题
Requirements
- 3年以上联邦、公共部门或国防情报客户工作经验
- 具备客户面向的咨询类岗位经验，非入门级岗位
- 有管理售后客户关系、推动采用及实现价值的记录
- 具备项目编排及跨职能工作流管理的能力
- 能与技术及高管利益相关者建立信任关系
- 具备将技术复杂性转化为业务价值的沟通能力
- 适应快速变化、优先级不明确的工作环境
Nice to have
- 有在联邦环境部署UiPath自动化的经验
- 熟悉遗留系统集成、网络访问及安全审查相关事宜
- 了解UiPath产品、自动化生命周期及AI工作流
- 有与联邦系统集成商或咨询伙伴合作的经验
- 有支持高管评审、价值评分卡及扩张策略的经验
Pay & benefits
- 薪资范围98000-150000美元
- 提供股权及奖金
- 灵活的工作地点安排
- 滚动评估申请，无固定截止日期
Hiring process & how to apply
- 申请材料滚动评估，无固定截止日期
- 申请窗口可能因申请量或候选人情况提前关闭
- 公司提供合理的候选人调整支持
Notes for China-based candidates
- 岗位为美国远程岗位，面向全球候选人开放
- 需具备联邦公共部门相关工作经验
- 需适应快速变化的工作环境
- 语言要求以英文沟通能力为核心
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Excerpt
Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and…
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