Wunderkind
Customer Success Associate
US · Indianapolis, Indiana, United States; New York; Remote · Remote · Full-time · Junior
Salary not stated
AI summary
About the company
Wunderkind成立于2010年，是一家使用AI和数据的性能营销解决方案提供商，帮助品牌通过个性化营销获取和留存客户，业务覆盖网站、邮件、短信、广告等渠道。
Role overview
Wunderkind正在招聘客户成功专员，加入售后团队，负责企业大客户及中小客户的客户成功工作，需深度学习公司自有平台，处理客户数据、执行营销活动、协调跨团队工作，为客户提供数据驱动的策略支持，该岗位为全职远程岗位，可获得丰富的数字营销领域经验。
Responsibilities
- 参与客户数据的分析与趋势挖掘，定制客户报告
- 在Wunderkind平台设置并优化邮件、短信等营销活动
- 协调跨团队推进工作，确保项目按时准确执行
- 协助创建数据驱动的客户策略演示与报告
- 参与产品功能测试及特殊项目
- 处理中小客户的全流程请求，监控客户KPI
Requirements
- 0-1年营销、客户服务或相关领域经验，或相关实习经历
- 具备数据解读与沟通能力，善用AI工具提升工作效率
- 具备较强的自我管理能力，能同时处理多项任务
- 具备良好的沟通能力，能清晰表达观点与需求
- 本科优先，熟悉电商、邮件/SMS营销或网站分析工具
Nice to have
- 熟悉Looker、Google Analytics等分析平台
- 具备营销或分析平台使用经验
- 有企业级客户服务或战略项目经验
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Excerpt
About Wunderkind: Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability…
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