Bertelsmann Jobs
Credit Card Associate
US · Westminster · Westminster, , United States · Remote · Full-time · Junior
需工作时间为美国东部时间周一至周五8:30AM-5:00PM
Salary not stated
AI summary
About the company
贝塔斯曼是全球50多个国家运营的大型集团，旗下包含企鹅兰登书屋、RTL集团等业务，正构建全球会计共享服务中心。
Role overview
该岗位为全职远程信用卡专员，隶属于贝塔斯曼集团共享服务中心，主要负责处理预付客户账户的信用卡支付、维护准确账户记录、解决账单问题，与客户及内部团队协作确保账户问题及时解决，工作时间需匹配美国东部时间。
Responsibilities
- 全天审核并处理信用卡订单
- 处理手动信用卡支付并确保PCI合规
- 通过电话和邮件及时回复客户咨询
- 调查并处理各类账务调整申请
- 研究并解决内外部客户账户咨询
- 维护客户关系及准确账户记录
- 执行信用卡相关报告及账户维护
- 与客户协商解决未结余额及差异
Requirements
- 高中及同等学历
- 具备优秀的口头及书面沟通能力
- 以客户为中心，能建立专业关系
- 组织能力强，可在快节奏环境中处理多项任务
- 熟练使用Excel（中级）及Outlook
- 具备跟进事项、管理待办及按时完成任务的能力
- 工作时间为美国东部时间周一至周五8:30AM-5:00PM
Nice to have
- 具备SAP使用经验
- 有PCI合规、会计或客户服务相关经验
Pay & benefits
- 年薪38000-40000美元
- 年度绩效奖金（视公司业绩而定）
- 远程岗位，有混合办公机会
- 完善的职业发展与学习机会
Notes for China-based candidates
- 需匹配美国东部工作时间
- 远程工作无需赴美国驻场
- 薪资以美元结算
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Excerpt
Company Description Bertelsmann is building a global network of Accounting Shared Service Centers (ASSC) to bundle and standardize the Group's accounting processes. This includes Accounting Shared Service Centers at existing Bertelsmann locations in core European countries, North America and China.…
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