Hire Resolve.com
Call Center & Contact Center Professionals
US · Kansas, United States · Remote · Full-time
需适配美国堪萨斯州时区，可能需要轮班
Salary not stated
AI summary
Role overview
本岗位为全职远程呼叫中心/联络中心多职位招聘，面向中高级人才，涵盖客户服务、销售、运营等方向，包含团队管理、流程优化等职责，要求5-12年以上行业经验及相关管理经验。
Responsibilities
- 优化多渠道联络中心日常运营
- 管理团队主管并通过KPI推动绩效
- 提升客户体验并平衡服务成本与质量
- 负责劳动力管理相关工作
- 搭建质量保障框架与持续改进计划
- 管理培训与入职项目
Requirements
- 高中及以上学历，商科等相关专业优先
- 5-12年以上呼叫中心行业经验
- 2-6年以上团队管理经验
- 具备人员领导力、绩效管理能力
- 掌握KPI驱动的运营管理方法
- 熟练使用CRM等相关系统工具
Nice to have
- 具备Lean/Six Sigma相关经验
- 掌握多语言能力
- 有高级管理岗位晋升路径
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Excerpt
Hire Resolve is assisting call center and contact center organizations in hiring experienced call center professionals for multiple mid–senior opportunities across customer service, sales, and operations. This is a multi-role hiring campaign designed to attract talent across several specializations…
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