Travel customer representative
US · Birmingham · Birmingham, Alabama, United States · Remote · Part-time
Salary not stated
AI summary
About the company
Getaway Travel Agency是一家旅游机构，提供旅游相关服务，致力于为客户打造难忘的旅行体验。
Role overview
该岗位为兼职远程的旅游客户代表，隶属于Getaway Travel Agency，需全程为客户提供从预订到返程的全旅程支持，处理咨询、预订变更、投诉等事务，要求具备出色沟通能力与客户服务经验，可享受灵活排班、旅游福利等。
Responsibilities
- 通过邮件、电话等渠道及时专业回复客户咨询
- 协助处理旅游预订、变更、取消及特殊需求
- 提供目的地、旅行证件及机构政策的准确信息
- 跟进客户确认行程细节与满意度
- 以同理心和解决问题的能力处理客户顾虑与投诉
Requirements
- 具备出色的口头和书面沟通能力
- 拥有较强的客户服务经验，优先考虑旅游或 hospitality 领域
- 具备条理性、可靠性、主动性，注重细节
- 熟悉技术，能快速学习预订平台和系统
- 热爱旅游，乐于帮助他人规划旅行
Nice to have
- 有旅游或 hospitality 领域的客户服务经验
- 熟悉旅游预订平台和系统
Pay & benefits
- 100%远程工作，灵活排班
- 机构内有成长机会
- 旅游福利及独家行业折扣
- 支持性团队环境及持续培训
Hiring process & how to apply
- 申请后即可开启旅程，需提交申请材料
- 具体招聘流程未详细说明
Notes for China-based candidates
- 岗位为美国雇主的远程兼职，可面向全球申请
- 无明确时区要求，需适配工作时间
- 结算币种未明确说明
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Excerpt
About the job Travel customer representative As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and…
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