Remote Travel Services Specialist
US · New York · New York, New York, United States · Remote · Part-time
Salary not stated
AI summary
About the company
Getaway Travel Agency USA，位于美国亚利桑那州，专注为美国各地旅行者提供个性化高品质旅游服务。
Role overview
该岗位为兼职远程旅游服务专员，隶属于Getaway Travel Agency团队，负责全程协助客户规划、安排旅行行程，处理预订变更、咨询解答、问题解决等事务，保障客户获得顺畅的旅行体验，工作时间灵活适配个人生活节奏。
Responsibilities
- 及时专业回复客户多渠道咨询（邮件、电话、消息）
- 协助客户处理预订变更、取消及特殊旅行需求
- 提供目的地、旅行证件及机构流程的准确信息
- 跟进客户确认旅行计划并收集旅行后反馈
- 以同理心高效处理客户问题，确保满意度
Requirements
- 具备出色的书面及口头沟通能力
- 有客户服务背景，优先考虑旅游、酒店行业
- 具备高关注度细节、强组织能力及主动思维
- 熟悉科技，能快速学习新系统及预订工具
- 对旅行及帮助他人创造难忘体验有热情
Pay & benefits
- 远程灵活办公，工作时间适配个人生活
- 专属旅游福利及行业专属折扣
- 持续培训及专属团队提供的职业成长支持
- 加入充满热情的旅游服务团队
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Excerpt
As a Remote Travel Specialist , you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering…
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