Rudybtravel
Remote Travel Customer Service Representative
US · Council Bluffs · Council Bluffs, Iowa, United States · Remote · Part-time
Salary not stated
AI summary
About the company
Rudyb Travel是一家提供旅行相关服务的企业，致力于为客户打造优质旅行体验，是平等机会雇主，重视多元化与包容性。
Role overview
本岗位为远程兼职旅行客户服务代表，隶属于Rudyb Travel，需全程对接客户旅行全流程，从预订到售后跟进，确保客户获得无缝、个性化的优质体验，工作方式为远程，时间灵活。
Responsibilities
- 通过电话、邮件等渠道及时专业回复客户咨询
- 协助处理豪华及休闲旅行的预订、变更、取消及特殊需求
- 提供目的地、旅行要求及机构政策的准确信息
- 协调预订细节并确认行程以确保准确与客户满意
- 主动在旅行前后跟进客户以确保积极体验
- 以同理心和专业态度解决客户问题
- 维护准确文档并更新预订系统
Requirements
- 出色的口头及书面沟通能力
- 具备客户服务经验（旅行、酒店或相关领域优先）
- 较强的组织能力与细节关注度
- 能熟练使用技术并学习新系统与预订平台
- 可靠、主动且能高效处理多个客户请求
- 对旅行有浓厚兴趣并乐于帮助客户规划行程
Pay & benefits
- 100%远程工作环境
- 灵活的工作时间安排
- 公司内部职业发展机会
- 可享受旅行福利及行业相关折扣
- 支持性团队文化及持续培训发展
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Excerpt
About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip…
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