Pathward, N.A
Director, Enrollment & Onboarding (Tax)
US · Remote · Remote · Full-time · Lead
Salary not stated
AI summary
About the company
Pathward是一家金融赋能公司，致力于消除传统金融壁垒，为所有人提供金融包容性服务，团队注重创新与多元。
Role overview
本岗位为Pathward的税务部门招生与入职总监，负责领导新老税务机构的招生团队，管理团队绩效、招生质量、风险控制与客户入职体验，需与多部门协作，支持税务旺季及全年业务需求，为领导提供决策建议。
Responsibilities
- 领导税务部门招生与入职职能，制定业务计划与团队目标
- 搭建、指导高绩效招生团队，支持旺季及全年业务需求
- 负责招生质量与控制，解决流程或控制缺口
- 担任复杂招生事项的决策人，平衡多方需求与风险
- 制定招生流程模型、服务标准与升级路径
- 简化招生流程，减少返工，提升客户体验
- 与合规部门协作，解决高风险案例，优化控制措施
- 生成招生趋势报告，为领导层提供决策支持
Requirements
- 本科及以上学历或同等经验，偏好领导力等相关培训
- 7年以上招生、客户运营等相关领域经验
- 有运营团队领导经验，含人才发展、绩效管控
- 具备监管环境下的质量保证、运营控制与风险决策经验
- 能将运营数据转化为领导所需的见解与建议
- 具备强高管沟通与跨部门影响力
Nice to have
- 有税务服务相关经验
- 有金融服务行业经验
- 有流程改进相关经验
Pay & benefits
- 薪资范围86000-145000美元/年
- 年度绩效奖金机会
- 全面福利含健康保险、401(k)、带薪休假等
Hiring process & how to apply
- 申请需提交相关经验与资质材料
- 招聘流程含面试环节
- 申请截止时间为发布后至少3天
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Excerpt
We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Phoenix, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a…
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