Travelers
Experienced Outside Auto Appraiser
US · Greensboro · NC - Greensboro, NC - Burlington · Remote · Full-time
Salary not stated
AI summary
About the company
Travelers是拥有170多年历史的财产意外险保险公司，以创新协作文化为核心，致力于为客户、社区及员工提供优质服务。
Role overview
本岗位为Travelers保险公司的外勤汽车评估师，全职远程工作，负责车辆损坏检查、维修成本估算、定损理赔，需与维修厂协作，为客户提供优质服务，同时作为汽车理赔团队的技术支持，确保理赔准确及时。
Responsibilities
- 检查评估车辆损坏，开展虚拟或现场检查
- 审核估算工作，与维修厂协作确保理赔质量
- 使用行业标准软件准备准确的维修估算
- 通过市场研究确定全损车辆实际现金价值
- 与维修厂、客户协商维修成本及理赔方案
- 识别并记录潜在欺诈迹象，保护公司利益
- 协调维修事宜，解决理赔相关问题
- 向车主解释评估流程，推进理赔解决
Requirements
- 高中文凭或GED，需1年相关经验或完成指定培训
- 持有有效驾照，部分地区需调整师执照
- 2年汽车物理损坏评估经验
- 熟练使用理赔管理及估算软件
- 具备良好的口头及书面沟通能力
- 具备出色的客户服务技能
- 注重细节，能在快节奏环境中管理多项任务
- 具备冲突解决及压力管理能力
Nice to have
- 学士学位
- 高级办公软件及企业系统技能
- 保险法规及理赔处理知识
- AI等新技术适应能力
Pay & benefits
- 年薪65400-108000美元，含绩效奖金
- 入职首日即享健康保险，覆盖全家
- 401(k)匹配最高5%，另有养老金计划
- 每年20天带薪休假加9天公司假日
- 健康计划含免费心理咨询及健康指导
- 志愿者激励计划及捐赠匹配福利
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Excerpt
Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in…
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