Customer Support Specialist
PH · Remote · Full-time · Senior
Salary not stated
AI summary
About the company
Outsourcey是一家BPO企业，致力于连接全球人才与企业，提供高性价比服务，助力企业发展。
Role overview
该岗位为Outsourcey的全职远程客户支持专员，需协助处理客户咨询、订单、问题解决等工作，维护客户记录与反馈，助力企业优化服务，要求5年以上客服经验，具备沟通、问题解决等能力。
Responsibilities
- 处理客户咨询、订单、退换及问题
- 维护客户产品知识与CRM记录
- 收集客户反馈并上报问题趋势
- 协助更新支持文档与知识库
Requirements
- 5年以上客服经验，优先零售/电商领域
- 出色的口头与书面沟通能力
- 较强的问题解决能力与细节把控力
- 熟练使用CRM及客服工具
- 能高效处理多任务并合理排序
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Excerpt
Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality.…
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