Hjbtravels
Remote Travel Specialist
US · San Antonio · San Antonio, Texas, United States · Remote · Full-time
Salary not stated
AI summary
About the company
HJB Travels Agency USA，位于美国马萨诸塞州，专注为全国旅行者提供个性化、高品质的旅行服务。
Role overview
该岗位为全职远程旅行专员，隶属于HJB Travels团队，负责全程协助客户规划、安排旅行行程，处理预订修改、咨询解答、问题解决等事务，确保客户获得无缝、无忧的旅行体验。
Responsibilities
- 及时专业地通过多渠道响应客户咨询
- 协助客户处理预订修改、取消及特殊旅行需求
- 提供目的地、旅行文件及机构流程的准确信息
- 跟进客户确认旅行计划并收集反馈
- 共情高效处理客户问题，保障满意度
Requirements
- 具备出色的书面及口头沟通能力
- 有客户服务背景，优先考虑旅行、旅游或 hospitality 领域
- 注重细节，具备强组织能力与积极心态
- 熟悉科技，能快速学习新系统及预订工具
- 对旅行及帮助他人充满热情
Pay & benefits
- 远程灵活办公，可在任何地点工作
- 专属旅行福利及行业独家折扣
- 持续培训与团队支持的职业发展机会
- 加入充满热情的旅行相关社区
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Excerpt
Job Description: As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel…
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