Newperkinelmer
Field Service Engineer- MD
US · US Remote - MD · Remote · Full-time · Senior
Salary not stated
AI summary
About the company
Covaris是珀金埃尔默旗下样本制备解决方案领导者，拥有超80年科学发展历史，专注多组学研究与临床应用，提供分析解决方案及OneSource服务，服务全球科研机构与药企。
Role overview
该岗位为珀金埃尔默旗下Covaris的现场服务工程师，全职岗位，可远程办公，需驻场或出差执行仪器安装、维修、维护等服务，汇报给全球服务总监，负责客户技术支持、服务记录管理及相关报告，要求科学/工程类本科及5年相关经验。
Responsibilities
- 协调并执行仪器安装、维修、预防性维护等现场服务
- 直接与客户沟通安排服务及跟进事宜
- 与区域销售经理对接账户活动
- 在CRM中维护服务客户记录及账户信息
- 通过CRM发起并完成服务请求，跟进相关账户
- 负责现场及 depot 服务报告
- 处理技术支持电话及邮件咨询
- 协助工程与制造部门调查仪器相关问题
Requirements
- 科学、工程或技术相关本科及以上学历
- 5年以上工程、制造或服务环境工作经验
- 具备实验室或临床环境工作经验
- 熟悉电子测试流程
- 拥有万用表、示波器等高级测量工具使用经验
- 具备仪器拆装技能与知识
- 熟练使用微软Office套件、CRM系统及互联网
Nice to have
- 具备维修程序编写与指导经验
- 参与服务与维修SOP的开发编辑
Pay & benefits
- 年薪90000-97000美元，最终薪资根据多因素确定
- 符合美国残疾人法案提供合理调整
Notes for China-based candidates
- 岗位为美国全职远程岗位，需出差，可全球申请
- 薪资以美元结算，需符合美国相关雇佣要求
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Excerpt
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science…
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