Answering Service Care
Remote Washington State Customer Care Specialist
US · Washington State · WA Remote · Remote · Full-time
Salary not stated
AI summary
About the company
Answering Service Care是拥有50多年历史的家族企业，为美国4000多家各行业客户提供专业的电话应答服务，秉持以人为本的文化，拥有稳定的团队与客户资源。
Role overview
本岗位为Answering Service Care的全职远程客户关怀专员，主要负责接听及拨打客户电话，处理来电咨询、信息录入、预约安排等工作，需遵循行业相关规范，为多行业客户提供专业支持，工作地点为美国华盛顿州，可远程办公。
Responsibilities
- 接听及拨打客户电话，提供专业沟通支持
- 遵循脚本与行业规范，处理来电需求
- 完成线索录入，精准收集并记录信息
- 安排预约，按需转接电话至对应联系人
- 准确高效地传递消息，保障沟通清晰
- 操作多系统，维护完整的通话记录
- 通过同理心与耐心提供优质客户服务
- 提供在线客服、短信及邮件支持
Requirements
- 具备出色的口头及书面沟通能力
- 能在快节奏环境中多任务处理并保持专注
- 优秀的倾听能力与细节关注度
- 对待客户富有同理心与耐心
- 具备中级至高级计算机操作技能
- 能在压力下保持积极与耐心
Pay & benefits
- 时薪18.5美元起，4个月后涨至19美元
- 每周绩效奖金，最高可超起薪2.75美元/小时
- 全职员工享健康、牙科及视力保险
- 入职首日即可赚取带薪休假（PTO）
- 提供员工援助计划及免费培训课程
- 提供育儿补贴及健身房会员补贴
Notes for China-based candidates
- 岗位为美国华盛顿州远程岗位，需遵守美国相关工作要求
- 薪资以美元结算，每周直接存款发放
- 需具备良好的英语沟通能力
- 无需赴美国境内驻场，可远程工作
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Excerpt
Answering Service Agent Role Empathize. Communicate. Resolve. We're seeking top-notch Answering Service Agents to deliver exceptional support for our clients. While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as…
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