Hellosunshinetravels
Client Service Associate
US · Kissimmee · Kissimmee, Florida, United States · Remote · Full-time · Junior
Salary not stated
AI summary
About the company
Hellosunshinetravels是一家旅游行业企业，正处于业务扩张阶段，专注为旅行者提供优质服务。
Role overview
本岗位为全职远程客户服务专员，加入Hellosunshinetravels的旅游团队，为客户提供旅行前、中、后的全流程服务，处理咨询、预订、变更等事务，需与供应商协作，维护客户满意度，提供培训及灵活居家办公安排。
Responsibilities
- 通过电话、邮件、聊天为客户提供旅行咨询与预订协助
- 根据客户偏好提供报价、行程及旅行建议
- 处理变更、取消及特殊请求，维护客户档案
- 与旅游供应商、邮轮公司、度假村协作解决问题
- 旅行后跟进客户，确保满意度并鼓励推荐
- 跟进促销、目的地及供应商政策动态
- 支持销售及旅行顾问团队，保障客户体验
Requirements
- 具备出色的沟通及问题解决能力
- 有客户服务或酒店行业经验优先
- 自我驱动、有条理，注重细节
- 能适应远程工作，同时管理多名客户
- 熟练使用在线工具及预订平台，提供培训
Nice to have
- 具备旅游行业相关经验
Pay & benefits
- 提供全面培训及认证项目
- 灵活居家办公时间安排
- 可享受旅行折扣及专属福利
- 提供成长机会及绩效奖金
Notes for China-based candidates
- 全职远程岗位，无地域限制，可全球申请
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Excerpt
Customer Service Representative Travel Industry Remote | Flexible Schedule | Commission + Bonuses About the Role: Were looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, youll provide world-class service to clients before,…
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