Prestige Travel Agency by Mich
Travel Customer Experience Representative (Remote)
BM · Hamilton · Hamilton, Bermuda · Remote · Part-time
Salary not stated
AI summary
About the company
Prestige Travel Agency by Mich，从事旅行相关业务，为平等机会雇主，重视职场多样性。
Role overview
该岗位为兼职远程岗位，由Prestige Travel Agency by Mich招聘，主要负责客户旅行全流程的客户体验支持，包括咨询响应、预订协助、信息提供、满意度跟进等，要求具备客户服务经验，可独立远程工作，提供灵活环境、职业发展及旅行福利。
Responsibilities
- 通过电话、邮件等渠道及时专业回复客户咨询
- 协助客户处理旅行预订、修改、取消及特殊请求
- 提供目的地、旅行要求及机构政策的准确信息
- 跟进客户确认行程及满意度
- 共情并有效解决客户问题
- 维护准确的客户及预订记录
Requirements
- 具备出色的书面及口头沟通能力
- 需有客户服务经验，旅行或酒店经验优先
- 具备强组织能力及细节关注度
- 能熟练使用技术，学习预订系统及CRM工具
- 可在远程环境独立工作
- 热爱旅行，以客户为中心服务
Nice to have
- 旅行或酒店行业相关经验
Pay & benefits
- 完全远程、灵活的工作环境
- 机构内的职业发展机会
- 旅行福利及行业折扣
- 协作团队提供的培训及持续支持
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Excerpt
Job Description Prestige Travel Agency by Mich is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This role is ideal for someone passionate about travel, customer service, and delivering high-quality…
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