CVS Health
Senior Coordinator, Complaint & Appeals
US · NV - Work from home · Remote · Full-time · Senior
Salary not stated
AI summary
About the company
CVS Health是一家医疗健康企业，致力于打造更互联、便捷、有温度的健康体验，注重员工价值与团队协作。
Role overview
该岗位为CVS Health的全职远程岗位，负责患者投诉、申诉及申诉的合规处理，推动流程优化、保障监管合规、提升患者体验，需协调团队并处理相关事务，要求2-5年相关经验。
Responsibilities
- 管理患者投诉、申诉及申诉，必要时升级复杂案件
- 开展案例分析，识别合规漏洞或错误
- 协调起草申诉决定函，确保及时准确
- 执行审计，监控联邦及州级合规情况
- 分析KPI以提升团队绩效与运营效率
- 支持患者账单咨询，提供精准服务
- 培训指导团队成员掌握流程与规范
Requirements
- 2-5年医疗、保险或合规相关经验
- 具备优秀的分析与解决问题能力
- 注重细节，能解读政策与法规
- 出色的沟通与决策能力
- 高中及同等学历
Pay & benefits
- 时薪18.50-35.29美元，可参与奖金/短期激励计划
- 全面福利，含医疗、牙科、视力保险
- 带薪休假、退休储蓄计划、健康项目
- 团队协作环境，有成长发展机会
Hiring process & how to apply
- 申请截止时间为2026年10月8日
- 申请流程及福利详情在申请阶段提供
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Excerpt
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in…
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