E-commerce Customer Assistant Finnish Speaker | Fully Remote
PT · Setúbal · Setúbal, Portugal · Remote · Full-time
Rotating shifts including weekends and holidays
Salary not stated
AI summary
About the company
Cross Border Talents 25为全球科技品牌招聘，该品牌是知名科技企业，主打前沿设备与优质线上购物体验。
Role overview
该岗位为全球科技品牌提供芬兰语客户支持，全职12个月合同可续签，工作地点为葡萄牙境内远程。主要处理订单相关问题、多渠道沟通、数据安全及KPI优化，需具备芬兰母语、英语C1水平及客户支持经验，可提供搬迁与住房补贴。
Responsibilities
- 为芬兰语客户处理订单相关问题（追踪、退货、支付）
- 通过电话、邮件、聊天等渠道专业沟通
- 安全负责地处理敏感数据
- 按内部流程升级复杂案例
- 监控并优化个人KPI
Requirements
- 芬兰母语，英语水平C1
- 抗压能力强，高效解决问题
- 具备客户支持经验
- 可适应含周末及节假日的轮班
- 已在葡萄牙或愿意搬迁
Nice to have
- 过往客户支持经验
Pay & benefits
- 12个月全职合同可续签
- 提供搬迁帮助与住房补贴
Notes for China-based candidates
- 需具备芬兰语母语及英语C1水平
- 需在葡萄牙或愿意搬迁
- 需适应含周末及节假日的轮班
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Excerpt
Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home! Location: Remote in Continental Portugal Contract: Full-time (12-month with renewal)…
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