Vero HR
Travel Advisor
GB · Cambridge · Cambridge, England, United Kingdom · Remote · Full-time
需配合英国工作时间（周一至周五9am-7pm，周六9am-5pm，周日10am-4pm），含轮班及周末工作
Salary not stated
AI summary
About the company
Travelplanners是英国老牌长途旅游运营商，拥有超40年经验，提供全球目的地旅行服务，主打定制多中心美国行程、佛罗里达度假、别墅及邮轮套餐等。
Role overview
该岗位为英国老牌长途旅游运营商Travelplanners的全职远程旅行顾问，负责通过电话和邮件处理客户咨询，定制专属旅行行程，将咨询转化为预订并达成月度销售目标，需遵守公司流程并参与培训，提供设备及完善福利。
Responsibilities
- 通过电话和邮件处理客户咨询
- 为客户定制高质量专属旅行行程
- 将咨询转化为预订并达成月度销售目标
- 主动跟进报价以最大化转化率
- 推荐提升度假体验的增值服务
- 维护准确详细的预订记录
- 遵守公司销售流程及质量标准
- 参与持续培训与辅导
Requirements
- 具备英国电话直客旅行销售经验（必需）
- 有使用航空公司预订系统（Galileo优先）的经验
- 有处理邮件咨询线索的经验
- 有使用Dolphin系统的经验
- 具备远程居家工作经验（必需）
- 有达成销售目标的成功经验
- 具备定制旅行行程的经验
- 熟悉美国旅行、邮轮及别墅产品
Pay & benefits
- 基本工资26228英镑/年，佣金后总年收入35000-40000英镑
- 每周工作37.5小时，含1小时午休
- 提供全部工作设备，支持远程办公
- 28天带薪年假（含公共假期），长期服务增至33天
- 每年5天带薪个人假，生日额外1天带薪假
- 提供财务、医疗及心理健康项目
Notes for China-based candidates
- 需配合英国工作时间，含周末轮班
- 薪资以英镑结算，为税前收入
- 岗位为英国雇主的全职远程岗位，无需赴英驻场
- 需具备良好的英语沟通能力
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Excerpt
Travelplanners are a well-established UK specialist long-haul tour operator with over 40 years of success in creating unforgettable holidays, Travelplanners are a well-established UK specialist tour operator offering an exciting range of worldwide destinations. From tailor-made multi-centre USA…
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