Customer Support - Shopify
AR · Argentina · Remote · Full-time
需在山形时间7:00 AM–3:00 PM工作
Salary not stated
AI summary
About the company
Lago，从事电商相关业务，团队为全球分布的远程团队，重视工作生活平衡，处于快速发展的市场中。
Role overview
本岗位为全职远程客户支持专员，负责Deadlast的客户沟通与日常运营，主要通过邮件处理客户咨询、订单查询、数据录入等工作，需具备扎实的书面英语能力与客户服务技能，可灵活拓展至SMS支持，无需电话支持。
Responsibilities
- 通过邮件及时专业回复客户咨询
- 协助处理订单状态、物流等常规客户问题
- 调查客户问题并提供准确回复
- 跟进未解决咨询并上报复杂问题
- 在Shopify等系统处理订单与客户信息
- 维护准确的客户与订单信息
- 录入更新跨系统数据并维护记录
- 遵循流程并反馈客户问题模式
Requirements
- 扎实的书面英语沟通能力
- 出色的细节关注与数据准确性
- 优秀的组织与时间管理能力
- 能同时处理多项任务并有效排序
- 专业的客户服务与问题解决能力
- 能独立工作，需可靠网络与安静 workspace
- 需在约定工作时间保持稳定可用性
Nice to have
- 有客户支持或服务相关经验
- 有Shopify或订单管理实操经验
- 有电商业务支持经验
- 熟悉帮助台平台或客户支持收件箱
- 有电子表格与数据录入经验
Pay & benefits
- 可远程工作，工作地点灵活
- 有成长机会，可塑造自身角色并随公司发展
- 加入重视数据驱动解决问题的创新团队
Hiring process & how to apply
- 需同意Lago的保密与不规避协议
Notes for China-based candidates
- 需在山形时间7:00 AM–3:00 PM工作
- 薪资范围为每小时5-7美元，每月800-1120美元
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Excerpt
Job Title: Customer Support Location: Remote Schedule: 7:00 AM–3:00 PM Mountain Time (Full-Time Preferred) Salary Range: $5–$7 per hour | $800 - $1,120 per month (with flexibility for strong Shopify expertise) We are seeking a reliable, detail-oriented Customer Support Specialist to support…
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