Workoo Technologies
Front Office & Data Entry Operator (Remote)
US · Indianapolis · Indianapolis, IN, United States · Remote · Full-time
需符合周一至周五的工作时间要求
Salary not stated
AI summary
About the company
Artistic Dental是家族经营的医疗设备制造商，位于美国伊利诺伊州博林布鲁克，约有70名员工，70%为全职员工。
Role overview
该岗位为全职远程前台与数据录入操作员，隶属于客户团队，主要负责处理客户咨询、提供产品服务信息、转接技术支持、更新客户记录、维护产品知识库及在调度系统中录入工单，要求具备基础电脑与打字技能、良好的沟通及客户服务能力，公司提供相关系统培训，全职员工可享受福利。
Responsibilities
- 处理客户咨询与交付相关问题
- 提供产品与服务相关信息
- 将客户转接至对应技术支持人员
- 记录并更新客户互动相关记录
- 维护产品服务相关知识库
- 在调度系统中录入新工单
Requirements
- 具备基础电脑与打字技能
- 拥有良好的电话沟通仪态
- 具备与客户建立融洽关系的能力
- 能够区分优先级并处理多任务
- 具备积极专业的工作仪态
- 具备出色的书面及口头沟通能力
- 需满足周一至周五的工作时间要求
Pay & benefits
- 全职员工可享受健康/牙科保险
- 全职员工可享受401K匹配计划
- 全职员工可享受带薪休假（PTO）
- 提供专业系统培训
Notes for China-based candidates
- 需满足周一至周五的工作时间要求
- 远程工作，无需赴美国驻场
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Excerpt
Job Description Our customer is seeking a Front Office team member to join our team! You will be responsible for helping customers by answering phones and providing product and service information, as well as entering cases into the scheduling system. Responsibilities: Handle customer inquiries and…
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