Senior Solutions Architect Operations Manager
US · Remote, Canada; Remote, United States · Remote · Full-time · Senior
Salary not stated
AI summary
About the company
GitLab是DevSecOps智能编排平台，服务超5000万注册用户及超50%财富美国100强企业，倡导AI驱动的高效协作文化。
Role overview
该岗位为GitLab解决方案架构师团队提供运营支持，负责优化SA团队的运营工具、流程与报告，对接跨职能团队，提升SA工作效率与客户价值，汇报至客户体验运营总监，为全职远程岗位，面向全球候选人开放。
Responsibilities
- 负责SA运营工具包及系统、流程、报告等业务需求
- 管理SA工具、访问、分配等运营支持请求
- 优化SA任务的申请、分配、跟踪流程并自动化手动步骤
- 制定并落地SA任务模式与跨团队协作规则
- 负责SA报告需求与数据质量标准
- 支持SA团队的覆盖与容量规划及业务回顾
- 将一线反馈转化为运营改进并推动落地
Requirements
- 具备解决方案架构、销售、收入或客户体验运营相关经验
- 理解技术销售、SA任务模式及客户价值展示逻辑
- 有Salesforce或类似CRM工具、报告、数据质量及流程改进经验
- 具备结构化问题解决能力与项目管理能力
- 熟练使用Excel/Google Sheets进行建模分析
- 会使用AI原生工具支持报告与数据建模
- 具备跨团队沟通与独立工作能力
Nice to have
- 有B2B软件技术领域团队支持经验
- 具备SQL或数据查询经验
- 有GitLab或DevSecOps、AI自动化相关经验
Pay & benefits
- 美国地区基本工资115200-194400美元/年
- 灵活带薪休假
- 团队成员资源组
- 股权补偿与员工持股计划
- 成长发展基金
- 育儿假
Hiring process & how to apply
- 通过面试评估候选人资质
- 结合教育、经验等确定薪资等级
- 需提交求职申请材料
Notes for China-based candidates
- 岗位为全职远程，面向全球候选人开放
- 美国地区薪资范围不适用于中国地区候选人
- 需具备跨时区协作能力
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Excerpt
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the…
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